Refund and Cancellation Policy
At Elite Cabz, we strive to provide the best service to our customers. We understand that plans can change, and we are committed to ensuring a fair and transparent refund process. Please review our refund policy below.
1. Cancellation and Refund Eligibility
Full Refund: Cancellations made before 12 Hours of the scheduled pick-up time are eligible for a full refund.
Partial Refund: Cancellations made between 2 hours before the scheduled pick-up time are eligible for a 80% refund.
No Refund: Cancellations made After the Cab Reached scheduled pick-up time and Location and you cancelled the Trip you are not eligible for a refund.
2. How to Cancel
To cancel your booking, please contact our customer service team:
Phone: +91-93819-21736
Email: Infocabshyd@gmail.com
Online: Log in to your account on our website and navigate to the "My Bookings" section to cancel your reservation.
3. Refund Process
Once your cancellation is confirmed, we will process your refund within 1-2 business days.
Refunds will be credited to the original payment method used during booking.
You will receive an email confirmation once the refund has been processed.
4. Non-Refundable Situations
No-shows or failure to be present at the designated pick-up location at the scheduled time.
Cancellations made after Cab Reached Customer Location.
Any service disruption caused by factors outside our control, such as natural disasters, strikes, or governmental actions.
5. Changes to Bookings
If you wish to change your booking (e.g., change of date or time), please contact us at least 10 hours before the scheduled pick-up time.
Changes are subject to availability,
6. Special Circumstances
In case of medical emergencies or other unavoidable situations, we may consider exceptions to our refund policy on a case-by-case basis. Please contact our customer service team for assistance.
7. Contact Us
For any questions or concerns regarding our refund policy, please contact us:
Email: infocabshyd@gmail.com
Phone: +91-93819-21736
8. Policy Updates
Elite Cabz reserves the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website. Please review this policy periodically for any updates.
Thank you for choosing Elite Cabz. We appreciate your understanding and cooperation.